Echo adds call recording capabilities to your existing TIM Plus® or TIM Enterprise® call logger. It captures live VoIP traffic from a network or connects to physical ISDN lines using our hardware devices to transform your TIM Plus or TIM Enterprise product into a secure voice recording platform for listening to all of your calls. By linking Echo with your call logger, any time you see an itemised phone call - in a report or a call search list - you can simply click on that call to hear the audio recording for it. And because it's fully integrated, you use the exact same web interface you're already familiar with.
What can it record?
VoIP sessions SIP / SCCP RTP recording with no additional hardware required.
ISDN 30/E1/T1/PRI Using our hardware intercept devices.
Analogue/POTS Traditional analogue POTS/CO lines using our inexpensive tap devices.
How It Works
Echo stores the voice recording against the user, not the phone line or SIP trunk. This makes finding voice recordings simple because you use the existing search tools in your call logger that you're already familiar with. Echo and your call logger communicate with each other, they can reconcile the detailed phone call information from the call logger with the audio recording events from Echo.
Echo brings an array of additional features to your TIM Plus or TIM Enterprise call logger:
Clik and Play
Wherever you see an itemised call in any of your call logging reports or call search results, you can simply click on the call and listen to it!
Data protection and compliance (PCI-DSS, MiFID, GDPR) may require you to be able to mask out parts of calls that contain personal/sensitive information. Echo provides tools - including a browser plug-in - to allow you to do this for every phone call, when you visit certain web pages, by typing a sequence on your telephone keypad, or through the Echo API.
As well as storing the audio of a call, you can add your own textual notes, too.
Because Echo is built on HTTPS, you'll get secure, tokenized access to all of your recordings for integration with other, third-party applications and systems.
You will be able to find out who and when people have listened to a specific call from within your call logger.
Safety & Security
Echo provides a range of tools and security features to help you comply with data protection legislation, including automatic removal of old recordings and the ability to provide details of - and remove - specific calls. With an HTTPS interface, 256-bit AES key encryption of recordings, and built-in user access controls, your recordings will not get into the wrong hands.
In summary, Echo gives you a fully-integrated, feature-rich, secure call logging and recording solution, regardless of the number of sites, phone systems of line types you use.